FAQ
At Renovation Square, we understand that every renovation project comes with questions. To help you get started, we've compiled answers to some of the most frequently asked questions about our products and services.
Orders
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards, PayPal, Afterpay and EFT.
Shipping
What shipping options do you offer?
We offer a variety of shipping options to suit your needs, prioritising both speed and cost-efficiency to ensure your order arrives in the most economical and fastest way possible.
How much does shipping cost?
The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
Do you ship internationally?
No, currently we do not offer international shipping. Our services are limited to domestic shipping within Australia.
Returns
What is your return policy?
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a refund.
How do I initiate a return?
Initiating a return is simple. Send us an email at <info@renosq.com.au> with your order number and we will let you know where to send the item.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.